http://luisa.org/archives/2008/08/off-work Luisa Perrella's Web Log Thu, 20 Nov 2008 11:04:30 +0000 http://wordpress.org/?v=2.6.3 http://luisa.org/archives/2008/08/off-work#comment-54834 Luisa Mon, 18 Aug 2008 13:56:01 +0000 http://luisa.org/?p=131#comment-54834 Thanks, Johanne! I'm going to miss you, too! Thanks, Johanne! I’m going to miss you, too!

]]> http://luisa.org/archives/2008/08/off-work#comment-54715 Johanne Sun, 17 Aug 2008 20:48:33 +0000 http://luisa.org/?p=131#comment-54715 Can I add that you did your job very well! You're missed already! Can I add that you did your job very well! You’re missed already!

]]> http://luisa.org/archives/2008/08/off-work#comment-54459 Luisa Sat, 16 Aug 2008 01:43:00 +0000 http://luisa.org/?p=131#comment-54459 Oh, definitely. Background noise is a big problem that's hard to get around. We try to give a tone to get the customer's attention (like a bling sound) at the start of the call, so they'll pay attention, but it doesn't always work. The system is set up to recognize a whole lot of key words. It will throw out everything but those key words. So you should be able to talk nonsense at it, and have a dog bark, but as long as you say some key words it should pick up on it. I've been amazed at what it can pick up. Oh, definitely. Background noise is a big problem that’s hard to get around. We try to give a tone to get the customer’s attention (like a bling sound) at the start of the call, so they’ll pay attention, but it doesn’t always work. The system is set up to recognize a whole lot of key words. It will throw out everything but those key words. So you should be able to talk nonsense at it, and have a dog bark, but as long as you say some key words it should pick up on it. I’ve been amazed at what it can pick up.

]]> http://luisa.org/archives/2008/08/off-work#comment-54361 Peter Cook Fri, 15 Aug 2008 13:26:23 +0000 http://luisa.org/?p=131#comment-54361 Do they test the system with others having a conversation in the background, or kids playing in the background, or the TV on? Do they test the system with others having a conversation in the background, or kids playing in the background, or the TV on?

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